Comments on: Bloodhound FAQ

by: David Seto

Mon, 16 Oct 2006 18:26:30 +0000

If I am to understand correctly, you are looking for commentary on a FAQ page for Bloodhound? This would be a lot easier if there was something to demo in order to pre-empt Qs and As. FAQ pages will have generic questisions (What is it?, How much does it cost?, Where do I get it?, What about privacy?, Who can help me?, How do I get started?), but many of the questions will be specific to the use of the product (What do I do now that…., How do I…..). I would recommend an user guide section, that clearly deomstrates how a user would acquire, implement, and deploy their Bloodhound service with screenshots. That is the first step to take.

by: skipper

Mon, 16 Oct 2006 18:05:06 +0000

More on Reddit — for a good model of an FAQ — more on this very interesting site, visit
http://reddit.com/help/faq

(also, note the URL address and pathway)

by: skipper

Mon, 16 Oct 2006 18:03:15 +0000

Viewers to this page should visit
http://reddit.com/help/

and crawl all over reddit….one of the fastest growing “social network” sites on the Web — and in it’s own way a source for Bloodhound…and, maybe?, a model for how to acquire and train your Hound?

by: skipper

Mon, 16 Oct 2006 16:25:10 +0000

USE OF THE ADDRESS LINE IN THE URL TO IDENTIFY AND NARROW THE TOPIC OF THE PAGE AND HELP WITH IDENTIFICATION

Ultimately, I would like to see a direct linkage between the url address and the text on the page. Hopefully, these two examples illustrate what I am talking about.

1. NOW WE HAVE on the icon TECHNOLOGY

Under my “theory” the Icon would change to ABOUT, with this url:
http://www.bloodhoundsearch.com/about.htm

The ABOUT page then becomes an “index page” which would lead to “drill down pages relevant to “about” issues, each one of these examples as identified in the url address.

Examples reached from
http://www.bloodhoundsearch.com/about/

Each of the below would have a two sentence description followed by a hyperlink leading to these pages

http://www.bloodhoundsearch.com/about/concept.htm
http://www.bloodhoundsearch.com/about/google.htm
http://www.bloodhoundsearch.com/about/technology.htm
http://www.bloodhoundsearch.com/about/business.htm
http://www.bloodhoundsearch.com/about/people.htm
http://www.bloodhoundsearch.com/about/contact.htm
http://www.bloodhoundsearch.com/about/investors.htm
http://www.bloodhoundsearch.com/about/oursite.htm
http://www.bloodhoundsearch.com/about/faq

2. ANOTHER EXAMPLE (FUTURE PLANS)

I believe this could change to an icon reading HOUNDS

http://www.bloodhoundsearch.com/Hounds.htm

the HOUNDS “Index” (Directory) would serve as an Index Page leading to those particular page about how to acquire a Hound and how to train him… )

http://www.bloodhoundsearch.com/Hounds/acquirepuppy.htm

http://www.bloodhoundsearch.com/Hounds/trainingpuppy.htm

http://www.bloodhoundsearch.com/Hounds.help/htm

http://www.bloodhoundsearch.com/Hounds/faq.htm

FAQ’s would be designed to briefly answer the question with the LEARN MORE hyper link leading “back” to a precise page where the entire issue would be detailed. (Each page would have a link back to both the relevant Index Page and to the Home Page)

by: skipper

Mon, 16 Oct 2006 16:13:46 +0000

ABOUT USE OF AUTORESPONDERS AND PRECISE EMAIL ADDRESS
An easy example of the “problem” of listing FAQ’s is that, I say, that each time a viewer was “more information”, they should be able to click on an email address, which opens their email client. The Bloodhound email address is ALWAYS an autoresponder address — so a generic answer is returned, but more detailed than is provided on the FAQ “answer”. That response instantly generates an alert that goes to one or more individuals responsible for appropriate follow up. All of this should go into a data bank for review by the leadership — for obvious reasons.

It may be that the great bulk of the individual responses come from a single person. But the address for “help” would be tailored to the kind of “help” requested.

For example, in the FAQ’s I created, I propose address’ with “warm” connotation –
—-
Who do I contact for more information?

For information about how to work for Bloodhound:

For information about how to better train your Hound:

For investor/financial information:

For advertising information write

For partnering with us, please write